Who do I contact with product questions or issues?
Please contact Customer Service for all product inquiries.
How do I request a Nerf Dog donation?
Nerf Dog reviews donation requests from qualified organizations and events throughout the year. To submit a donation request, please complete our Donation Request Form with details about your organization, event, and how the donation will be used. Please note that submitting a request does not guarantee a donation, and response times may vary based on request volume.
How do I purchase Nerf Dog products wholesale?
Nerf Dog only sells directly to businesses with 30 or more stores. However, our current distributor is Hagen, and you will find that they carry the majority of our products.
If you would like to set up a wholesale account or have any additional questions, please visit one of their websites to contact Hagen directly: https://hagen.com/contact-us/
Office Contact Information
Canada
Rolf C. Hagen, Inc.
20500 Trans Canada Hwy
Baie d’Urfé QC
H9X 0A2
Consumer Service: 1-800-554-2436
Store Dealer Support: 1-800-361-6753
USA
Rolf C. Hagen (USA) Corp.
305 Forbes Blvd. Mansfield,
MA, 02048
Customer Service: 1-800-724-2436
Dealer Support: 1-800-353-3444
UK
Rolf C. Hagen (UK) Ltd.
California Drive, Whitwood Industrial Estate, Castleford.
WF10 5QH West Yorkshire
Main Switchboard: 01977 556622
Technical Support: 01977 521015
Germany
KG HAGEN Deutschland GmbH & Co.
Lehmweg 99-105
25488 Holm DEUTSCHLAND
Service-Hotline Germany:
+49 (0) 4103 960 2000
Service-Hotline France: +33 (0) 806 806 230
Argentina
Rutherford 4459
Triangulo De Promocion Industrial
Malvinas Argentinas Zip Code 1615
Buenos Aires, Argentina
Malaysia
Lot 679, Jalan Plumbum 1, Kawasan Perindustrian Sg. Purun, 43500 Semenyih, Selangor Darul Ehsan, Malaysia.
Phone Number: +60389207575, +60387275115, +60387278919
Email: info@hagensea.com
How do I know how many batteries are inside a toy?
Visit our Battery information page to see which Nerf Dog toys contain batteries and how many.
Are the batteries replaceable inside Nerf Dog toys?
No, Nerf Dog toys with electronic components are designed with sealed, non-replaceable batteries to ensure durability and safe use during play.
How can I collaborate with Nerf Dog on social media?
Nerf Dog is always looking for passionate pet creators and influencers to collaborate with on social media content, product features, giveaways, and campaigns.
To apply for a collaboration opportunity, please complete our influencer application form:
Nerf Dog Influencer Application
Our team reviews submissions on an ongoing basis and will contact selected creators directly if there is a good fit for upcoming opportunities.
Does Nerf Dog take ideas for new products?
We really appreciate your interest in Nerf Dog; however, Nerf Dog has their own team of industrial designers currently engaged in NPD items, so we are unable to receive any new product requests at this point in time.
Where can I buy Nerf Dog toys?
Nerf Dog products are available at a variety of major retailers and online stores. Visit our Where to Buy page to find retailers that carry Nerf Dog toys and accessories near you or online.
